FAQ's

Welcome to Stardealing. Stardealing is an online marketplace where people from around the world can meet and deal with jewelry and watches. Customers can start bidding or selling at Stardealing online auction. Now you're probably saying "all right, but what makes Stardealing more special than other online auctions?" Well, Stardealing introduces a new concept of bidding with negotiation which you won't find on any online auction website. We also summarize a lot of features: - Free; Fast & Easy registration using your Facebook account or email. Pay Securely through Stardealing. Stardealing provides a quality check of all sold jewelry and lots of more to come!

Registering at Stardealing is easy! Go to the signup form - https://www.stardealing.com/auth/register/buyer and click on "log in with Facebook". All you'll have to do is to fill in your email and password. Later on you should select in your language, fill in your country, billing & shipping address. Make sure you keep your password safe and private! Sincerely, Stardealing. Oh and don't forget to read and hit the check mark of the "terms and conditions".

You don't have to upload any document to be a verified buyer. Once registered, you are good to go! Stardealing will never ask for any document from a registered buyer. If u get any email that asks you for a document, please ignore that email and let us know as soon as possible. You can forward it to [email protected]

There are multiple reasons for it, the most common are:

- You have to verify your account first (activation/verification link sent to your email).

- Make sure you double check your email/password.

- Check your internet connection.

- If you are still facing issues, please make sure to contact us. We will get back to you as soon as possible. 

If the verification email is not in your mailbox then please see your junk mail, unwanted or spam folder.

 

To buy a product simply go to a product page (the product that u would like to buy) and click on "Buy now " under purchases. You will be redirected to our payment service.

 

To bid on an item, go to the product page (page of the item you would like to bid on) and place your bid. If won, you will get an email and will be redirected to our payment service.

 

You can delete your bid if you want. But once seller has accepted your bid/offer you have to pay him within 24 Hours.

 

In Stardealing buyer has an option to negotiate with a seller. Buyer can ask for proposed price if the seller accepts the proposed price the buyer will get the product.

In Stardealing, after a seller accepts the proposed price within 24 hours a buyer has to make payment otherwise the product will go for online auction.

People under 18 years are forbidden to use this website. Their request to become a Stardealing user will be refused immediately. They may not join an auction or buy anything. If they manage to get into someone's account, that person is responsible for the payment and future consequences.

To add an item to your wish list, click on the hearth on the product page of that item next to "Product details".

To see your purchases, go to “My account” click on "user", then "My Orders". 

To see your auctions, go to “My Account” click on “My bid history”.

 

To see your wish list simply go to “My account” and click on “My wishlist”.

 

To change your settings, simply go to “My Account” and click on “Settings”. Don't forget to update them! 

Yes, you get an invoice on your purchases. It will be sent through the mail or with the item. 

Stardealing is created by Gold King and is the parent company of Stardealing.

You can see all the policies on the item description. Each seller has a different return policy.

 

If you would like to return a product, you should first contact Stardealing to open a dispute. Stardealing will contact both buyer and seller to fix the issue. If the buyer has to return an item he will get all details from Stardealing.

Usually, a refund takes up to 30 working days. If there is a dispute going on between seller and buyer, it might take longer. 

Registering at Stardealing is easy! Go to the signup form - https://www.stardealing.com/auth/register/seller and click on "log in with Facebook". All you'll have to do is to fill in your email and password. Later on, you should select in your language, fill in your country, billing & shipping address. Make sure you keep your password safe and private. Don't forget to read and hit the check mark of the "terms and condition".

Yes, the seller can propose a new product price. If a seller doesn't accept the buyer-proposed price, then the product will list on online auction and anyone can bid for the product.

In Stardealing, all the bidders will be informed by an email about the product new proposed price. So that they can bid for the new price of the product.

Registering at Stardealing is easy! Go to the signup form - https://www.stardealing.com/auth/register/seller and click on "log in with Facebook". All you'll have to do is to fill in your email and password. Later on, you should select in your language, fill in your country, billing & shipping address. Make sure you keep your password safe and private. Don't forget to read and hit the check mark of the "terms and condition".

Yes, the seller can propose a new product price. If a seller doesn't accept the buyer-proposed price, then the product will list on online auction and anyone can bid for the product.

In Stardealing, all the bidders will be informed by an email about the product new proposed price. So that they can bid for the new price of the product.

Welcome to Stardealing. Stardealing is an online marketplace where people from around the world can meet and deal with jewelry and watches. Customers can start bidding or selling at Stardealing online auction. Now you're probably saying "all right, but what makes Stardealing more special than other online auctions?" Well, Stardealing introduces a new concept of bidding with negotiation which you won't find on any online auction website. We also summarize a lot of features: - Free; Fast & Easy registration using your Facebook account or email. Pay Securely through Stardealing. Stardealing provides a quality check of all sold jewelry and lots of more to come!

Registering at Stardealing is easy! Go to the signup form - https://www.stardealing.com/auth/register/buyer and click on "log in with Facebook". All you'll have to do is to fill in your email and password. Later on you should select in your language, fill in your country, billing & shipping address. Make sure you keep your password safe and private! Sincerely, Stardealing. Oh and don't forget to read and hit the check mark of the "terms and conditions".

You don't have to upload any document to be a verified buyer. Once registered, you are good to go! Stardealing will never ask for any document from a registered buyer. If u get any email that asks you for a document, please ignore that email and let us know as soon as possible. You can forward it to [email protected]

There are multiple reasons for it, the most common are:

- You have to verify your account first (activation/verification link sent to your email).

- Make sure you double check your email/password.

- Check your internet connection.

- If you are still facing issues, please make sure to contact us. We will get back to you as soon as possible. 

If the verification email is not in your mailbox then please see your junk mail, unwanted or spam folder.

 

To buy a product simply go to a product page (the product that u would like to buy) and click on "Buy now " under purchases. You will be redirected to our payment service.

 

To bid on an item, go to the product page (page of the item you would like to bid on) and place your bid. If won, you will get an email and will be redirected to our payment service.

 

You can delete your bid if you want. But once seller has accepted your bid/offer you have to pay him within 24 Hours.

 

In Stardealing buyer has an option to negotiate with a seller. Buyer can ask for proposed price if the seller accepts the proposed price the buyer will get the product.

In Stardealing, after a seller accepts the proposed price within 24 hours a buyer has to make payment otherwise the product will go for online auction.

People under 18 years are forbidden to use this website. Their request to become a Stardealing user will be refused immediately. They may not join an auction or buy anything. If they manage to get into someone's account, that person is responsible for the payment and future consequences.

To add an item to your wish list, click on the hearth on the product page of that item next to "Product details".

To see your purchases, go to “My account” click on "user", then "My Orders". 

To see your auctions, go to “My Account” click on “My bid history”.

 

To see your wish list simply go to “My account” and click on “My wishlist”.

 

To change your settings, simply go to “My Account” and click on “Settings”. Don't forget to update them! 

Yes, you get an invoice on your purchases. It will be sent through the mail or with the item. 

Stardealing is created by Gold King and is the parent company of Stardealing.

You can see all the policies on the item description. Each seller has a different return policy.

 

If you would like to return a product, you should first contact Stardealing to open a dispute. Stardealing will contact both buyer and seller to fix the issue. If the buyer has to return an item he will get all details from Stardealing.

Usually, a refund takes up to 30 working days. If there is a dispute going on between seller and buyer, it might take longer. 

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